Appointment

We will now require a 10% deposit for hair and beauty appointments with durations exceeding 1hr (e.g. tints, highlights, perms, selected facials, multiple beauty bookings etc.) when you book with us online.

Once you have made your booking you will be contacted by one of our team members to arrange the deposit. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will lose your deposit. To avoid losing your deposit, please cancel or reschedule your appointment at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by emailing us at hwsalon@hotmail.com or calling us at either 020 8883 0556 or 020 8365 2827.

• If you are over 15 minutes late for your appointment all attempts to reschedule in a timely manner will be made. If we do not hear from you 20 or more minutes into your scheduled appointment time it is considered a "No-Show" and you will be charged a £20 late fee.

We apologize for any inconvenience this may cause, unfortunately, we have been forced to make this decision because of several instances of last-minute cancelations, wasting our stylists' time and depriving other customers of appointment slots.

Please click here to book your appointment